FAQ
Everything you need to know about our bracelets, materials, shipping and more.
1. Product Information
Are the bracelets adjustable?
No, our bracelets are designed with a fixed size to ensure a refined and comfortable fit. We recommend checking our size table to find your perfect match.
Are the bracelets water-resistant?
Yes. Wapper bracelets are made from robust maritime materials that withstand water, sweat, and sunlight. They’re built for everyday wear. Just clean them with fresh water after use and leave the Wapper open until fully dry.
Where are your products made?
Each bracelet is handcrafted in Antwerp, Belgium. We work in small batches to ensure authenticity, quality, and attention to detail.
2. Orders & Shipping
How long does shipping take?
For orders within Belgium: 3–5 business days. For the Netherlands: 5–7 business days. For Europe 7-14 days. Outside Europe 7 - 21 days.
What are the shipping costs?
Shipping is free in Belgium for orders of 2 items or more. For orders below that amount, a €4.95 fee applies within Belgium.
Can I send my order as a gift?
Absolutely! Just add “gift” in the notes during checkout. We’ll include an elegant gift note — no invoice in the box.
3. Returns & Warranty
Can I return my bracelet?
Yes. You can return any unworn item within 14 days of delivery, in its original packaging. Please see our return policy for details.
What if my bracelet is damaged?
Reach out to us via the contact form with your order number. We handle each case with care — your satisfaction matters to us.
4. Materials & Sustainability
What materials do you use?
We work with maritime-grade rope and metals, robuust to withstand the harsh salty environment. Our materials are sourced as local as possible.
Is Wapper sustainable?
We produce locally in limited quantities to avoid waste, it will last longer thanks to the durability, and we provide job opportunity to local people. Our aim is to offer a high-quality, honest alternative to fast fashion.
5. Stores & Contact
Where can I buy Wapper in-store?
Our bracelets are available in a select number of boutiques across Belgium. Visit our Stores page for the full list.
How can I contact you?
To get in touch, you can use the contact form on our site. We typically respond within 2 business days.